irishsupermarket - Retail Guide Academy

Improving Customer Satisfaction for Supermarkets

By Ruchi GuptaPosted on March 20, 2025Posted in Customer Experience, Customer Loyalty, In-store technology, Point of Sales (POS), Retail AI, Retail Omni Channel, Retail POS, Retail SoftwareTagged Brick-and-Mortar Retail, consumer attitudes and behaviour, Customer Retention, Customer Satisfaction, Grocery Stores, ireland retail, irishsupermarket, LS Omni mobile POS, LS Retail software, Retail technology, Retailer-Consumer Interface, Self-Checkout, Self-service technology, SST, Supermarket, technology adoptionNo Comments

Technology has transformed the way shoppers interact with supermarket retailers, and it can influence purchasing decisions across channels. Grocery shoppers are just looking for a convenient enjoyable seamless shopping experience. The in-store technology generates opportunities to improve the shopping experience if retailers consider the preferences and requirements of the specific target consumer and product category. […]